Returns & Refunds
We want you to feel confident ordering from Howarth Plastic Surgery. If you need help with an order, please contact the practice or call 480.535.5021 before sending anything back.
Return window and condition
You may request a return within 30 days of delivery for an unopened, unused item in its original packaging with all seals intact. To protect product quality and safety, opened skincare, cosmetics, and personal-care products are not returnable unless they arrived damaged, defective, or incorrect.
Devices and special items
Devices, kits, and request-only products may have product-specific manufacturer or clinical requirements. Contact us before returning them so we can confirm the appropriate next step. We do not offer direct exchanges; once an eligible return is approved, you may place a new order if needed.
Damaged, defective, or incorrect items
Please contact us within 7 days of delivery where possible and include your order number, a description of the issue, and clear photos of the item and shipping packaging. We will review the issue and provide return or replacement instructions when appropriate. This helpful reporting timeframe does not limit rights that cannot be waived under applicable law.
How to start a return
- Contact the practice with your order number and reason for the return.
- Wait for return instructions before shipping; do not send products to a manufacturer.
- For change-of-mind returns, you are responsible for return shipping unless we confirm an error, damage, or defect.
Refunds
After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or card issuer may take additional time to post the credit. Original shipping charges are not refundable unless the return results from our error or a confirmed damaged/defective item.
This policy does not limit any rights that cannot be waived under applicable law.